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7534 views | Last updated on Nov 05, 2021 chat widget installation
If you would like an embedded widget that is always visible, even when librarians are unavailable, a simple iframe will do the trick. For fancier behavior like proactive chat and customizable offline appearance, you can cut and paste a embed code for a chat snippet. If you want full control over your customization, it is just a few DIVs and some JavaScript.... read more
7845 views | Last updated on Nov 05, 2021 staffing
There are a few plugins that can optionally be used to improve LibraryH3lp services: LibraryH3lp plugin. Version 0.1.8.2, released June 6, 2013. This plugin repeats new chat alert noise until chat is answered, shows in-line transcript on receipt of transfer, automatically approves individual buddy subscription requests, provides option for 140 character countdown, and provides option for XMPP go... read more
8027 views | Last updated on Dec 03, 2021
To date, over 1000 organizations use LibraryH3lp across the world!... read more
8065 views | Last updated on Mar 16, 2021 webclient
Yes! The webclient provides 13 different alert sounds, and also an option to remain completely silent (handy for some public service desk situations). You can even have different sound notifications for incoming chats, conference room chats, conference room alerts, 3mail notifications, and autologout notifications. Desktop clients are generally highly configurable with regard to visual and audio... read more
The LibraryH3lp webclient for staff integrates tightly with LibraryH3lp's special features. It conveniently places transfer, send file, e-mail transcript, and block features in the chat window. It also displays the guest's IP address, referring URL, and any optional queue avatars, which can link to profile pages. Browsers: The webclient is tested and works with Chrome, Firefox, Safari, Opera, and... read more
8898 views | Last updated on Dec 16, 2021 chat widget staffing webclient
For the guest On the guest side, the chat box offers a simple sound alert on each new message from the operator. You can opt to have the notification sound on or off by default on your chat boxes. For the operator On the operator side, the answer all depends on which client you use to staff chat. Webclient for staffing: Visual: Desktop Notifications provide excellent visual alerting, even if the ... read more
8927 views | Last updated on Dec 17, 2021 chat widget survey webclient
There are a few different ways to present surveys to guests: Automatically send a survey invitation to all guests when the operator closes the chat on their (the operator's) end. The guest will receive the survey invitation as a regular line of chat within the chat box transcript, and they'll receive it as part of any emailed transcript they receive. You can use the chat box title to link to a... read more
Blocking works for chats originating from website chat box and texting. From the blocked guest's perspective, the operator will simply stop responding even if new chats are initiated. A block persists for a period of 24 hours. 24 hours will be long enough to discourage most abusive guests, but it's not so long as to present a serious long-term problem for dynamically-allocated IP addresses. We usu... read more
Since you can staff LibraryH3lp using any XMPP/Jabber client, you can staff your service from a mobile device if you so desire. The staffing assignments dialog is something unique to LibraryH3lp, so you won't see an option to change staffing assignments with mobile XMPP./Jabber clients. The current settings for your LibraryH3lp staffing assignments will be used automatically. If you need to make... read more
9131 views | Last updated on Jul 22, 2021 chat widget mobile texting webclient
Every kind. LibraryH3lp is mobile-friendly and designed with mobile devices in mind: Chat box: The chat box widget, written in JavaScript, is optimized for mobile browsers. It has been tested extensively on the iPhone/iPod Touch and the native Android phone browser. SMS (text messaging): Our inexpensive SMS add-on features customized "we're offline" auto-replies, offline message delivery, and a ... read more
9392 views | Last updated on Feb 11, 2022
Shortcut (if available) Emoji Description :yes: 👍 thumbs up :no: 👎 thumbs down 👏 clapping hands :D 😀 grinning face 😃 grinning face with big eyes 😄 grinning face with smiling eyes :o) 😁 beaming face with smiling eyes 😆 grinning squinting face 😅 grinning with sweat :'D 🤣 rolling on the floor laughing 😂 face with tears of joy :) 🙂 slightly smiling face 🙃 u... read more
9408 views | Last updated on Dec 16, 2021 staffing
LibraryH3lp offers a web browser-based chat client that seamlessly integrates with key LibraryH3lp features like transfer, send file, and blocking of abusive patrons. You can access the webclient using any modern web browser at: United States: https://libraryh3lp.com/webclient Canada: https://ca.libraryh3lp.com/webclient Europe: https://eu.libraryh3lp.com/webclient Asia/Pacific: https://sg.librar... read more
10047 views | Last updated on Sep 29, 2021 508 accessibility ADA chat widget
Background The guest-facing chat box has been designed for accessibility to users assistive technology since its first release way back in 2007. Since then, the chat box has received regular updates to support changes in web browsers and evolving accessibility standards in web browsers. The chat box is designed to work with screen readers, including JAWS, and is responsive to screen magnifiers, br... read more
10378 views | Last updated on Jan 05, 2022 cms integrations
The chat box works well in all versions of LibGuides. You can embed simple IFRAMEs, use the chat snippet code as generated from the admin dashboard, or custom JavaScript. Our embedded, pop-up, and follow-me chat box styles all work fine in LibGuides. Adding chat to a Profile Box Select Customize Profile for this Page (pencil icon). Paste your chat snippet into the Chat Widget Code box. If you hav... read more
10887 views | Last updated on Dec 03, 2021 privacy transcripts
Transcript storage is optionally available for any chats on queues. Transcript storage is off by default; this leaves you in full control of whether or not transcripts are stored in the first place. If you wish, you can enable secure transcript storage for each queue, using the Queues management page in the admin dashboard. With transcript storage turned off, the system still collects chat histo... read more
11813 views | Last updated on Apr 13, 2021 chat widget installation
Chat boxes have direct URLs, which makes it easy to include your chat box anywhere. There are two common ways to include chat on your web page without using JavaScript: IFRAMEs and links. An IFRAME lets you include a chat box within the flow of your page. A hyperlink can be used to pop out a chat box on click. Pro tip! Besides the kind of direct URL we'll discuss in detail in this page, there ... read more
11970 views | Last updated on Dec 14, 2021 staffing
Canned messages for staffing via the webclient If you use the webclient for staffing chat, then yes! Operators can be assigned to shared pools of canned messages and/or create their own (private) canned messages. Administrators can create shared groups (pools) of canned messages and assign operators to them using the canned messages management page in the admin site. Administrators can create mul... read more
12289 views | Last updated on Dec 14, 2021 admin group chat
Conference rooms are an internal group chat room where staff can see and chat with each other collaboratively. Each subscription includes unlimited conference rooms. Getting Started Using the Conference Rooms page in the admin dashboard, administrators can create conference rooms for staff. Any number of rooms can be created, and users can be flexibly assigned to one or more conference rooms as d... read more
"Show me how this works" Users that are signed into the webclient can use our "Show me how this works" button for an in-place tour. The tour icon begins from a small question-mark logo just to the right of "Staff Chat Client." LibraryH3lp Webclient Overview screencast Fairly detailed overview of the webclient. 16 min, 32 secs long. Overview of sharing tool which allows operators to paste scr... read more
51229 views | Last updated on Jun 28, 2023 admin statistics
Use the Reports page to do these things: View table and chart versions of your traffic. Click items in the legend to selectively display data. Get reports over any date range and on one, all, or several of your queues. Download a CSV (comma separated values) file of the data underlying each report for manipulation in a spreadsheet program like Excel. Step-by-step Report tab instructions... Repo... read more