How do I clear cache and LibraryH3lp cookies?!

Cache

When LibraryH3lp software updates go out, sometimes users will need to clear cache in order to get the latest from the servers.  Look for a purple notice about updates near the top of the screen in the webclient and admin dashboard.  Usually the easiest way to quickly clear cache is to click the browser's "reload" button while holding down the SHIFT key (if using Chrome or Firefox) or the CTRL key (if using IE11 or Edge) .  

Clearing LibraryH3lp cookies

Rarely, cookies may need to be cleared as a troubleshooting mechanism.  Rather than clearing all of a user's cookies, it is fine to only clear LibraryH3lp domain cookies.

Chrome

Look for the padlock icon next to the URL bar when on the LibraryH3lp webclient or dashbaord web page.  Click the padlock and follow the "cookies" option to see cookies in use for that server.  The cookies can be conveniently deleted from there.

Firefox

Look for the padlock icon next to the URL bar when on the LibraryH3lp webclient or dashbaord web page.  Click the padlock and follow the "Clear cookies and Site Data..." link at the bottom.  Cookies can be cleared easily from the subsequent menu.

Internet Explorer 11

Go to the gear icon at the very top right (below the 'X') to access the "Internet Options" menu.  In the General tab, go down to Browsing History, then click the Settings button. From here click on the View Files button.  This will display a list where you can find libraryh3lp.com cookies and delete them.

Edge

Click on the three dot/ellipsis located in the top right corner.  Select Settings  then go to Cookies and site permissions.  Next, click on Cookies and site data then select "See all cookies and site data".  Click on the trash can icon next to LibraryH3lp.com to delete the cookies.

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