Weird thing. Sometimes when someone tries to send text copied from a document, it goes through as an image?!

This IS a weird thing!  We can replicate this by copying text from a Word document on a Mac and pasting into chat in Chrome.  Chrome can be either the guest's side or the webclient operator's side.  It seems like Mac Word is placing multiple representations of the copied data onto the clipboard, and Chrome is sending the image version.  

Here is a typical-looking example:

Workarounds are for the person doing the pasting:

• use Ctrl-Shift-V 

OR

• right-click and use "Paste and Match Style"

FAQ URL: